Checklist for choosing an open source service model
- Which levels of service does your customer demand?
- Do you need 24x7 support or do office hours (8x5) suffice?
- What internal resources do you have available for service and support?
- Do your customers demand
your team to focus on core business?
- Can you meet the demanded times to market for adding production workloads ?
- Do you feel your team has enough time available to design the right open
infrastructure?
- Do you have budget to hire external engineers for the implementation and support?
- Is your team trained and up to speed before it’s delivery to service the new platform?
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Open Source Solutions
Open source solutions are at the heart of open infrastructures, driving IT innovations. Trying to incorporate innovations, while maintaining high service levels in production as well as supporting your customers in their digitization process, can be a challenge.
To ensure the success of your open source IT infra, it’s important to select the right service model.
Thymos has been supporting open infrastructures for years, providing variants of these basic service models
Three service models
- Software Subscriptions
- Support Services
- Managed Services
These service models all come with their own advantages and disadvantages. The key difference lies in the distribution of responsibilities: with each step, from subscriptions to managed services, responsibilities are distributed externally to the supporting company.
An experienced and suitably staffed IT team might retain responsibility for the maintainance of the open infrastructure. Additionally, subscriptions provide support by the software provider when facing issues in the code. If additional support for issues related to the specific usage and configuration of your infrastructure is needed ‘Support Services’ will fit best. If your team needs to shift focus from the infrastructure, is understaffed or underqualified to maintain the open instructure, shifting full responsibility to an external managed services party, will be right for your organization. Of course, later on you can choose to shift responsibility back to your team.
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